Shipping Policy
At Shedova, we want your beauty tools to arrive quickly and safely.
Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order ships.
Australian Shipping
FREE standard shipping on all orders over $59 AUD
Orders under $59: flat rate $7.99 AUD
Estimated delivery: 3-7 business days
Carrier: Australia Post / Sendle
International Shipping
United States: $9.99 USD (7-14 business days)
United Kingdom: $9.99 GBP (7-14 business days)
Canada: $12.99 CAD (7-14 business days)
New Zealand: $7.99 NZD (5-10 business days)
Rest of World: Calculated at checkout
Order Tracking
Once your order ships, you will receive an email with your tracking number. You can track your package at any time using the link provided. Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.
Customs & Duties
International orders may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping prices. We recommend checking with your local customs office for more information.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@shedove.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
Questions?
Contact our team at info@shedove.com and we will respond within 24 hours.