Returns & Refund Policy
Your satisfaction is our priority. If you are not completely happy with your Shedova purchase, we are here to help.
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date of delivery. If your product does not meet your expectations, contact us for a full refund or exchange.
How to Start a Return
- Email us at info@shedove.com with your order number and reason for return
- 2. We will reply within 24 hours with return instructions
- 3. Ship the item back in its original packaging
- 4. Receive your refund within 5-7 business days of us receiving the return
Refund Policy
Full refund on unopened, unused items returned within 30 days
Items under $30: We may issue a refund without requiring a return (to save you shipping costs)
Refunds are processed to your original payment method
Shipping costs are non-refundable unless the return is due to our error
Exchange Policy
Want a different product instead? We are happy to process exchanges at no extra cost. Simply mention your preferred replacement when contacting us.
Damaged or Defective Items
Received a damaged or defective item? Contact us immediately with photos and we will send a replacement at no cost to you. No need to return the damaged item.
Items Not Eligible for Return
Gift cards
Items marked as final sale
Products that have been used extensively (beyond normal testing)
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund.
Contact Us
Email: info@shedove.com
Response time: Within 24 hours
We are committed to making every customer experience a positive one.