FAQ

Shipping

How long does shipping take?

Australian orders: 3-7 business days with free shipping on orders over $59. International orders: 7-14 business days.

How much does shipping cost?

Australia: FREE on orders over $59. Orders under $59: flat rate $7.99. International rates calculated at checkout.

Do you ship internationally?

Yes! We ship to the US, UK, Canada, NZ, and most countries worldwide.

Orders & Returns

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us at info@shedove.com for a hassle-free return or exchange.

Can I cancel or change my order?

Contact us within 2 hours of placing your order and we'll do our best to make changes before it ships.

How do I track my order?

You'll receive a tracking number via email once your order ships. Check your spam folder if you don't see it.

Products

Are your products safe to use?

Yes. All our beauty devices meet international safety standards. LED masks and microcurrent devices are non-invasive and designed for at-home use.

How often should I use the LED mask?

We recommend 10-15 minutes per session, 3-5 times per week for best results. Most customers see visible improvement within 4-8 weeks.

Are your products tested on animals?

Never. Shedova is proudly cruelty-free. We do not test on animals and never will.

Can I use your devices if I have sensitive skin?

Our devices are gentle enough for most skin types. If you have a specific skin condition, we recommend consulting your dermatologist before use.

Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Our checkout is protected by 256-bit SSL encryption. We never store your credit card information.

Still have questions? Email us at info@shedove.com and we'll get back to you within 24 hours.